Shipping policy

To ensure that your package is properly
delivered and that you receive your
package within the time frames we
advertise, please make sure that your
address is correctly entered and includes
all relevant and/or required information.
The use of correct abbreviations, street
numbers, building or apartment
numbers, and route information (if
applicable) is critical for ensuring timely
delivery. We do not take responsibility
for lost, misplaced, or incorrectly
delivered shipments if the address
information provided is incorrect or
incorrectly entered at the time of
purchase.

Processing time


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process.

Please note we are subject to payment processing and verification depending on the bank laws of your country this can take up to 3 days before we process your order . 

What currency are the prices quoted in? 

All prices are quoted in USD. Please note that if you are not based in the US, your bank may do a currency conversion for your purchase.

How long does shipping take? 

We provide tracked express shipping worldwide.

All orders will be delivered faster 10 to 15 days to USA and Europe. If you have a multi-item order, you may receive one part of your order faster than the other. We thank you for your patience during this time.

Shipping takes approximately 15-30 business days depending on your location. Due to the Covid-19 situation, we have revised our shipping times as follows:

Shipping to USA: Usually takes 10 days . Can go from 10 - 20 days (tracked international shipping) Shipments to USA will be delivered by USPS.

Country Average Transit Time Normal Slowest
USA 10days 15 days 26 days


*Please note that bulky items may take slightly longer to arrive (>25 days) **Items not delivered after 45 days are automatically refunded.

**If you are unable to see any tracking information for your order, please enter your tracking number on the order status page  or contact us through the live chat or email naomi@omicute.com

Shipping to UK, Germany, France, Italy, Ireland, Spain, and Poland: 15-30 days (tracked international shipping)

Country Average Transit Time Fastest Slowest
UK 14 days 11 days 21 days
Germany 18 days 14 days 24 days
France 15 days 14 days 24 days
Italy 19 days 14 days 26 days
Poland 19 days 16 days 27 days
Ireland 20 days 16 days 26 days
Spain 17 days 14 days 22 days
Finland 18 days 14 days 22 days
Switzerland 20 days 18 days 24 days
Netherlands 17 days 16 days 22 days
Austria 24 days 20 days 30 days
Denmark 20 days 18 days 28 days
Portugal 17 days 14 days 22 days


Shipping to Canada: 20-35 days (tracked international shipping)

Country Average Transit Time Normal  Slowest
Canada 10 days* 15 days 30days

Shipping to Asia, Australia, New Zealand: 15-20 days (tracked international shipping)

Country Average Transit Time Fastest Slowest
Australia 16 days 14 days 30 days
New Zealand 22 days 17 days 31 days
Malaysia 17 days 12 days 28 days
Hong Kong 10 days 7 days 14 days
Singapore 12 days 8 days 14 days

Shipments to the USA are handled by USPS, while items going to UK and Canada are handled by Royal Mail and Canada Post respectively. Items going to France are handled by La Poste and SkyNet France respectively while items going to Australia are handled by Australian Post.

When you place an order with us, you will receive an email confirming your purchase and another email with the tracking ID for you to track your order in real time as it speeds through the delivery network.

Why don’t I see any tracking information?

For items heading to the US, we send items in bulk to the US via express courier (e.g., DHL, Fedex) before they are transferred to the nearest USPS facility for final delivery. Once the shipment is transferred to USPS, you will see updates on USPS tracking with an estimated delivery date.

Please note that it takes around 5-7 days for the tracking to be updated and displayed from the order date.

What happens if I don’t receive my order? 

Under our Refund Policy, we will issue a refund for your item that does not arrive after 45 days from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

 

Where do you ship to? 

We ship to most countries worldwide including USA, Canada, UK, Germany, France, Italy, Netherlands, Australia and most of Southeast Asia.

Email us naomi@omicute.com or dm on Instagram @omi.cute for country add 

Do I have to pay for custom fees or VAT? (only applicable for EU customers)

In view of the new EU VAT regulations that came into force on 1 July 2021, Omi Cute will be temporarily absorbing the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. Currently, we are paying VAT through our logistics company IOSS number and this will be displayed on incoming packages to the EU (excluding the UK). As such, customers shipping to the EU should have their packages clearing customs without the need for additional VAT payment, as we will be absorbing VAT on their behalf.

With that said, customers will still remain responsible for any additional VAT payments in the event that this is requested by the custom authorities for any reason. Please note that we may eventually decide to pass on VAT charges to EU customers in the future, although there are no plans to do so at this time.

Shipments to US, UK, Canada and Asia are not affected by these regulations and will be delivered as per normal.

Does each item come with a tracking number? 

Yes, you will receive a tracking number when we ship out your items for you to track your item in real time. This tracking number may also be used to track your order with your local mail delivery service (i.e., USPS, Royal Mail) depending on your country and location.

How long does it take to receive a tracking number? 

It takes approximately 2-5 business days to receive a tracking number for your item. Please note that it may take up to 7 days to receive your tracking number for some items .For multi-item orders, tracking numbers for all items will only be sent once all the items have been shipped. The tracking numbers will be sent to your email address you used during checkout.

For multi-item orders, why do my items have separate tracking numbers? 

If you have ordered multiple items from our store (for example, a water bottle  and a phone case ), you may have noticed that we provide two separate tracking IDs for these items. This is because we may ship out your item from separate warehouses across the country depending on availability. We try our best to ship out multiple items in single packages for your convenience. Occasionally, we may also ship out items separately due to packet size restrictions in your country. In either case, you would be able to track each individual item in real time.

How do I track my order using my tracking number?

To track your order in real time, just click on the tracking number sent to your email to see the delivery status of your order.

How would I receive the tracking numbers? 

The tracking numbers would be sent via email to the email you used during checkout.

Can I cancel or amend my order after payment? 

Please note that we generally do not allow order cancellations after payment has been made. You may however request a change in item after placing your order (e.g., if you wanted a pink phone case instead of a white one). Please contact our customer service immediately using the contact us page before we ship out your items.

Why do I have to pay for shipping? 

We provided free shipping for all orders initially, but free shipping meant that orders were delivered slower for smaller items as it goes through ordinary mail. In an effort to decrease shipping times and provide tracking across all items, we have introduced a fee for this expedited shipping method that uses a faster service and delivery courier.

What kinds of payment do you accept? 

We accept PayPal, Mastercard, Visa, American Express and most credit cards. All payments are safe and secured by encryption, and your card details will not be stored.